Our Frequently
Asked Questions

Sead takes security very seriously and implements all expected professional state-of-the art measures to secure its IT infrastructure. However what would happen theoritically if a hack were still succesfully conducted on our servers ?

Sead does not store any of your seed phrases nor QR codes. Therefore the only theoritical possible damage of a Sead's server hack would be a leak of a list of emails (used as logins) which are not linked to any other information. The passwords are hashed so that would not not allow a hacker to use any of it, and in addition 2FA authentication is mandatory to use Sead's features.

For anything else than login emails, Sead does not store online any information the user has placed in his "Sead Safe" (cold storage). This information remains out of hacker's reach, offline (like your QR codes are).

Yes. Sead tool is regularly updated accordingly. We follow on that question the US NIST formal recommendations and standards to ensure we remain quantum safe. 

When using Sead tool, there are multiple key points to pay attention to:
-ensure you use your original Sead tool and not a copy or a version received from a thrid party
-ensure that yoiur run the tool offline
-ensure your run the tool a clean computer or smartphone, clean of viruses and spywares
and last but not least, once you produced your QR codes, ensure that you securely store and manage these QR codes, and eventual associated encryption key (the latter could for example be stored in your Sead Safe). 

No you cannot. This would be a serious security risk as you cannot be sure that this Sead tool copy (that you received or downloaded from somewhere, even from someone you know) was not modified to steal your seed phrase. In addition this would be a serious breach of our legal copyrights and terms of use.

To be sure you are using a clean version of Sead tool, you should only use and run your Sead tool that you purchased and downloaded from our web site. 

Technically you can check Sead tool's file integrity (that it is the original version) by running the verification procedure as explained on Sead tool's download page.

Sead tool runs offline. There is zero risk of transmitting any information online to anyone. Obviously you should take care of having a clean status (no virus, no malware) on the device (computer, smartphone) on which you run Sead Tool.

You have to download Sead Tool from you "My ecosystem"/"Sead Tool" dashboard. A valid active subscription is required.

Once downloaded you can verify its integrity (hash verification) following the procedure described on Sead tool's download page.

To reset your 2FA, please contact us via the contact form.

Were the QR codes encrypted?

Yes: There’s no immediate emergency, but it’s still advisable to move your crypto to a new account and generate new QR codes for added security.

No: You should move your crypto to a new account right away and create new QR codes to prevent unauthorized access.

No. Sead does not—and will not—develop its own blockchain. If a blockchain is required for certain Sead features, we utilize one of the established top 10 chains (e.g., Bitcoin, Ethereum, Cardano, XRP, etc.). We also avoid any blockchains that have proven to be insecure or unstable (such as Solana) or smaller chains that cannot guarantee long-term viability.

No. Sead does not store any personal or sensitive user data—this includes your seed phrase, QR codes, or crypto assets. By design, Sead ensures that only you retain full self-custody of your information. The system is architected such that no one other than you can ever access your sensitive data.

No. You retain full access to your Sead Tool and can continue backing up and restoring your seed phrases. Your Sead Directives also remain operational because they are programmed on-chain in a decentralized manner. This is the key benefit of Sead’s fully self-custodial, decentralized design—your sensitive data and directives remain accessible and secure, regardless of Sead’s market presence.